Libree Terms of Use

Last Updated: 19 March 2026

These Terms of Use ("Terms") govern access to and use of the Libree platform and related services (the "Service") operated by Libree Ltd. ("Libree", "we", "us", or "our").

Libree provides software that enables creators to build, host, and monetise video libraries through membership-based access.

By creating an account or using the Service, you agree to be bound by these Terms.

If you do not agree to these Terms, you must not use the Service.

1. The Libree Platform

Libree is a software platform that allows creators to:

upload and organise video content
create membership offerings
provide paid access to their content
distribute video libraries to their audiences

Libree acts solely as a technology platform and hosting provider.

Libree does not create, own, control, or endorse user content and is not responsible for how creators or members use the Service.

Each creator operates an independent business and enters into agreements directly with their customers.

Libree is not a party to any agreement, transaction, contract, booking, membership relationship, event arrangement, service arrangement, or dispute between creators and their customers.

Nothing in the Service creates an agency, employment, partnership, franchise, joint venture, representative, fiduciary, or similar relationship between Libree and any creator.

2. Eligibility

You must be at least 18 years old to use the Service.

By using Libree, you represent that:

you have the legal capacity to enter into these Terms
the information you provide is accurate
you will comply with all applicable laws and regulations

3. User Accounts

To access certain features of the Service, you must create an account.

You are responsible for:

maintaining the confidentiality of your credentials
all activity under your account
keeping your account information accurate

Libree may suspend, restrict, or terminate accounts at its sole discretion.

Libree may suspend, restrict, disable, remove, or terminate accounts, content, features, or access to the Service at any time and for any reason, with or without notice, at its sole discretion.

Users have no right to continued access to the Service.

4. Creator Content

Creators may upload videos, images, text, and other materials ("Content") to the Service.

Creators retain ownership of their Content.

By uploading Content, you grant Libree a non-exclusive, worldwide, royalty-free licence to:

host
store
reproduce
stream
transmit
display

your Content solely for the purpose of operating, improving, and providing the Service.

You represent and warrant that:

you own or have all necessary rights, licences, and permissions
your Content does not infringe any intellectual property rights
your Content complies with all applicable laws

You acknowledge that:

Libree acts solely as a hosting platform
Libree does not monitor or control Content
Libree has no obligation to review Content

You are solely responsible for all Content you upload or distribute.

5. Prohibited Content

You must not upload or distribute content that:

infringes intellectual property rights
is illegal or unlawful
promotes violence, abuse, or harassment
contains malicious software
violates applicable laws

Libree may remove content at its sole discretion.

5A. Acceptable Use and Platform Conduct

You agree to use the Service responsibly and lawfully.

You must not:

upload content without proper rights or permissions
rely on "fair use", "fair dealing", or similar doctrines without legal entitlement
bypass paywalls or access controls
share login credentials
distribute pirated or unauthorised content
scrape, reverse engineer, or exploit the platform

Libree may, at its sole discretion:

remove content
restrict access
suspend or terminate accounts

without notice.

6. Creator Memberships and Payments

Creators may offer paid memberships.

Except where explicitly stated otherwise by Libree in writing, creators are solely responsible as the merchant of record for all products, memberships, subscriptions, events, bookings, services, taxes, consumer obligations, refunds, regulatory compliance obligations, and customer relationships arising from their use of the Service.

Libree provides software infrastructure only.

Libree does not employ creators, act as an agent for creators, act as a fiduciary for creators, guarantee creator performance, guarantee customer behaviour, or assume responsibility for creator businesses.

Creators remain solely responsible for operating and managing their businesses.

Libree does not control, guarantee, verify, endorse, or supervise creator offerings.

Payments are processed by third-party providers (e.g. Stripe).

Libree is not responsible for payment processing.

Payment processing services are provided by third-party providers. Libree is not responsible for payment processing errors, delays, failed payments, chargebacks, banking failures, payment provider decisions, account freezes, fund holds, reserve requirements, regulatory actions, or payment disputes.

Creators are responsible for:

taxes
customer relationships
delivering promised services

Libree is not responsible for disputes between creators and their members.

6AA. Events, Bookings, and Customer Refunds

Creators may use the Service to sell access to live classes, workshops, courses, events, sessions, and similar offerings.

When a customer purchases access to an event through the Service, the purchase is made from the creator operating the event. Libree provides the technology platform used to facilitate bookings and payments but is not the organiser, host, instructor, provider, or operator of any event.

Customers may cancel an event booking through the booking management tools provided by Libree. Where a booking is cancelled at least 24 hours before the scheduled start time of the event, the customer will be eligible for an automatic refund of the amount paid for that booking.

Where a booking is cancelled less than 24 hours before the scheduled start time of the event, no refund will be issued. The 24-hour cancellation period is calculated based on the scheduled event start time displayed on the Libree platform.

Refund eligibility is determined automatically by Libree's systems and cannot be manually overridden by Libree.

Eligible refunds are processed automatically to the original payment method used during purchase.

Refund processing times may vary depending on the payment provider, card issuer, bank, or financial institution involved. Libree does not guarantee specific refund processing times once a refund has been initiated.

Transaction fees, currency conversion charges, foreign exchange fees, banking fees, or other third-party charges applied by payment providers may not be refundable.

Each creator is solely responsible for:

event content
event delivery
event quality
event scheduling
event attendance
event communications
event materials
event suitability
event outcomes
compliance with applicable laws and regulations

Any questions, concerns, complaints, disputes, accessibility requests, event changes, cancellations, rescheduling requests, or content-related issues must be directed to the creator responsible for the event.

Creators may, from time to time, modify, reschedule, substitute, postpone, cancel, or otherwise alter an event.

Libree is not responsible for any losses, costs, expenses, travel arrangements, accommodation costs, loss of opportunity, indirect losses, or consequential damages arising from any creator's decision to modify, reschedule, postpone, substitute, or cancel an event.

Failure to attend an event does not entitle a customer to a refund.

Failure to access an event due to circumstances within the customer's control, including internet connectivity issues, device issues, software issues, incorrect contact information, failure to join on time, or failure to follow creator instructions, does not entitle the customer to a refund.

Libree does not guarantee uninterrupted platform availability and shall not be responsible for temporary outages, maintenance periods, internet failures, third-party service interruptions, or events outside its reasonable control.

Customers are encouraged to contact the creator directly before initiating a chargeback or payment dispute.

Libree reserves the right to provide booking records, attendance records, cancellation records, transaction information, and related evidence to payment processors, banks, card networks, or dispute resolution bodies in connection with any payment dispute.

6AB. Creator Financial Responsibility

Creators are solely responsible for all refunds, chargebacks, disputes, reversals, payment processing fees, taxes, penalties, fines, losses, liabilities, and costs arising from transactions conducted through the Service.

Creators acknowledge that payment processors may retain, deduct, reverse, or withhold transaction processing fees in connection with refunds, disputes, chargebacks, or payment reversals.

Libree does not control and is not responsible for the policies, decisions, fees, deductions, reserves, rolling reserves, account restrictions, fund holds, negative balances, or other actions of any payment processor.

Creators acknowledge that refunds processed through the Service may result in:

reduced payouts
withheld payouts
negative balances
additional payment processing fees
chargeback fees
reserve requirements
account restrictions imposed by payment processors

Libree shall have no responsibility or liability for any such amounts.

Where Libree incurs any loss, cost, fee, chargeback, penalty, refund obligation, regulatory cost, legal expense, or other liability arising from a creator's use of the Service, Libree reserves the right to recover such amounts from the creator and may offset such amounts against future payouts where legally permitted.

6A. Copyright Infringement and Takedown

If you believe content infringes your rights, you may submit a notice including:

identification of the work
identification of the infringing content
your contact details
a good faith statement

Libree may remove content and terminate repeat infringers.

Libree does not verify ownership and relies on user representations.

6B. Fitness, Wellness, and Educational Content Disclaimer

Libree may be used by creators to distribute fitness, yoga, wellness, educational, and health-related content.

Libree acts solely as a technology platform and does not provide medical advice, healthcare services, therapy, professional supervision, or fitness instruction.

Creators are solely responsible for:

their teaching, instruction, and services
the suitability and safety of their content
their professional qualifications and certifications
maintaining appropriate insurance coverage
providing any health disclaimers, waivers, PAR-Q forms, or participation terms they require
ensuring compliance with applicable laws and professional obligations

Members and viewers acknowledge that participation in any exercise, yoga, fitness, wellness, or educational activity is undertaken voluntarily and at their own risk.

By using the Service, members and viewers accept full responsibility for their participation and should consult an appropriately qualified professional before beginning any exercise, fitness, or wellness programme.

Libree is not responsible for:

creator conduct
creator instruction
member participation
injury, illness, health complications, or damages arising from participation in creator content or services

Creators retain full control and responsibility over how they deliver their services, structure memberships, communicate with members, and manage their own professional and legal requirements.

Nothing within the Service creates a partnership, employment relationship, agency relationship, or professional endorsement between Libree and any creator using the platform.

7. Platform Fees

Libree may charge:

subscription fees
transaction fees

Fees may change at any time.

Libree may deduct fees, refunds, chargebacks, payment processing costs, taxes, adjustments, reserves, penalties, or other amounts owed before remitting funds where applicable.

All fees are non-refundable unless expressly stated otherwise.

7A. Fair Use, Usage Limits, and Pricing Adjustments

Pricing is based on reasonable use.

Due to the resource-intensive nature of video services, you agree that usage must remain commercially reasonable.

Libree may, at its sole discretion:

monitor usage (storage, bandwidth, streaming)
determine excessive or abnormal usage
impose limits

Where usage exceeds reasonable levels, Libree may:

require plan upgrades
introduce custom pricing
restrict or suspend features
pause service until agreement is reached

Libree may modify pricing at any time.

Nothing guarantees continued access at any specific price.

Libree shall be the sole and final decision maker regarding what constitutes reasonable, excessive, abusive, unusual, or commercially unreasonable use.

Libree may take action without prior notice.

8. Data Storage and Backup Responsibility

The Service is not a backup or archival solution.

You are solely responsible for maintaining copies of your Content.

Libree does not guarantee:

permanent storage
data availability
protection from loss

Content may be deleted at any time, including if:

accounts are terminated
services change or shut down
technical failures occur

Libree shall not be liable for any deletion, corruption, loss, unavailability, alteration, failure to store, failure to transmit, or failure to recover any Content, data, files, records, communications, settings, customer information, or business information.

9. Service Availability

The Service is provided on an "as is" basis.

Libree does not guarantee:

uptime
availability
error-free operation
business outcomes or revenue

The Service may be interrupted or discontinued at any time.

Libree does not warrant that the Service will be uninterrupted, secure, error-free, virus-free, or compatible with any specific device, browser, software, or business purpose.

10. Platform Changes or Closure

Libree may modify, suspend, or discontinue the Service at any time.

Libree is not liable for any resulting loss.

10A. Force Majeure

Libree shall not be liable for any delay, interruption, failure, suspension, data loss, payment disruption, service outage, or inability to perform resulting from causes beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, internet failures, cloud provider failures, telecommunications failures, cyberattacks, denial-of-service attacks, labour disputes, government actions, regulatory actions, pandemics, epidemics, or utility failures.

11. Intellectual Property

All platform software, branding, and design are owned by Libree Ltd.

You may not:

copy
resell
reverse engineer

any part of the Service.

12. Third-Party Services

Libree integrates with third-party providers.

Libree is not responsible for their services or failures.

13. Termination

Libree may suspend or terminate accounts at any time, with or without notice.

Termination may result in loss of access to Content.

Libree may delete Content, data, settings, customer records, videos, memberships, events, or other information associated with terminated accounts.

Libree has no obligation to retain account data following termination.

14. Disclaimer of Warranties

The Service is provided "as is" and "as available."

Libree makes no warranties regarding:

reliability
availability
fitness for purpose
revenue
profitability
customer acquisition
member retention
creator success
business growth
conversion rates
audience engagement
legal compliance
commercial outcomes

15. Limitation of Liability

To the fullest extent permitted by applicable law, Libree, its officers, directors, employees, contractors, affiliates, licensors, suppliers, successors, and assigns shall not be liable for any:

loss of revenue
loss of profits
loss of business
loss of opportunity
loss of goodwill
loss of customers
loss of data
loss of content
business interruption
indirect damages
special damages
incidental damages
punitive damages
exemplary damages
consequential damages

arising out of or relating to the Service.

To the fullest extent permitted by law, Libree's aggregate liability arising from or relating to the Service shall not exceed the greater of:

£100; or
the amount paid by the user directly to Libree during the twelve (12) months preceding the event giving rise to the claim.

Multiple claims shall not increase this liability cap.

16. Indemnification

You agree to defend, indemnify, and hold harmless Libree, its directors, officers, employees, contractors, affiliates, licensors, successors, and assigns from and against any claims, actions, proceedings, investigations, liabilities, damages, judgments, settlements, penalties, fines, costs, expenses, and legal fees arising out of or relating to:

your use of the Service
your Content
your business activities
your memberships, events, bookings, products, or services
customer complaints or disputes
refunds or chargebacks
taxes or regulatory obligations
privacy or data protection claims
intellectual property claims
personal injury claims
violations of law
violation of these Terms

16A. No Class Actions

Users agree to bring claims only in their individual capacity and not as part of any class action, representative action, collective action, or similar proceeding.

Where prohibited by applicable law, this provision shall not apply.

16B. Survival

Sections relating to payments, fees, refunds, liability limitations, indemnification, intellectual property, disputes, governing law, and any provisions which by their nature should survive termination shall survive termination of these Terms.

16C. Export Controls and Sanctions

You may not use the Service in violation of applicable sanctions, export control laws, trade restrictions, or similar regulations.

17. Governing Law

These Terms are governed by the laws of England and Wales.

The parties agree that the courts of England and Wales shall have exclusive jurisdiction except where mandatory local consumer laws require otherwise.

18. Changes to the Terms

Libree may update these Terms at any time.

Continued use constitutes acceptance.

19. Contact

Libree Ltd.

support@libree.com

20. Consumer Rights

Nothing in these Terms excludes, restricts, or limits any rights that cannot lawfully be excluded under applicable law.